Terms & Conditions
for using www.cgpbooks.co.uk
1.	Your Account
	Using this website means you accept responsibility for all activities that occur under your account or password. You will also be held responsible for: •  maintaining the confidentiality of your account and password •  preventing unauthorised access to your account by, for example, signing off on public computers •  informing us if you believe your password is being, or is likely to be used in an unauthorised way •  ensuring that all personal or order details you provide us with are correct and complete •  informing us of any changes to details provided when you registered. You can access and update this    information in the My Details area of the site when you are logged in CGP reserves the right to refuse access to the website, to close accounts, remove or edit content or cancel orders at our discretion. If we cancel an order, it will be without charge to you.
2.	Access to www.cgpbooks.co.uk
	We constantly work hard to ensure that this website will be available uninterrupted and that all transmissions will be error-free. Due to the nature of the Internet, this cannot be guaranteed. Occasionally, access to the website may be suspended or restricted to allow repairs, maintenance or the addition of new features or services. We will attempt to limit the frequency and duration of any suspensions or restrictions, and we apologise for any inconvenience it may cause. CGP does not accept any liability for losses etc caused by suspension of this service – see 12) Losses, below. This website, or any portion of this site, may not be reproduced, duplicated, copied, sold, resold, or otherwise used for any commercial purpose without the express written consent of CGP Ltd.
3.	Your conduct
	Accessing the CGP website means that you consent not to use the website in any way that might cause it, or access to it, to be interrupted, damaged or impaired in any way. By accessing the site you accept full responsibility for abiding by the terms and conditions laid down in this document. You, and not CGP, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only. You must not use the CGP website for any of the following: •  for any type of fraud, criminal offence or other unlawful activity •  to send, use or reuse any illegal, offensive, abusive, indecent, defamatory, obscene or menacing material; or    any material in breach of copyright, trademark, confidence, privacy or any other right; anything that may be    injurious to third parties; or objectionable; or which consists of or contains software viruses, political    campaigning, commercial solicitation, chain letters, mass mailings or any "spam" •  to cause annoyance, inconvenience or needless anxiety CGP reserves the right to seek prosecution and/or legal redress for any breach of the above.
4.	Reviews, comments, communications and other content
	Users of this website may submit reviews, comments and other content in relevant areas of the site, for example, the Guestbook, as long as the content is not illegal, obscene, abusive, threatening, defamatory, and provided it does not invade privacy, infringe intellectual property rights, or otherwise injure third parties, and it does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam." Posting content on our site means you automatically grant CGP a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display this content throughout the world in any media. If you do not accept this statement, please do not submit content to our site. Posting content also means you accept it is your right and responsibility to ensure that at the date that the content or material is submitted to www.cgpbooks.co.uk: (i) the content and material is accurate; (ii) use of the content and material you supply does not breach any applicable CGP policies or guidelines and will not cause injury to any person or entity (including defamation). You agree to indemnify CGP and its affiliates for all claims brought by a third party against CGP or its affiliates arising out of or in connection with a breach of any of these warranties.
5.	Copyright and database rights
	All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of CGP and is protected by United Kingdom and international copyright and database right laws.
6.	Our contract for purchasing from this site
	When you place an order to purchase a product from www.cgpbooks.co.uk, we will send you an e-mail confirming receipt of your order and containing the details of your order. Any products which we have not confirmed on the email will not have been despatched and therefore do not form part of that contract.
7.	Time
	If you've read this whole document — well done! Reading it all qualifies you for a free copy of our Invisible Revision Guide, which can only be seen by exceptionally clever people, like you. We will send it to you free of charge via invisible post in an invisible envelope. We hope you enjoy it! Ta-ta for now.
8.	Returns
	CGP offers a 30-day "No Quibbles" returns right, and in addition you are entitled to a statutory cooling-off period of seven business days. Details of this statutory right and an explanation of how to exercise it are provided to you in our Returns Policy, available on request. If there’s a problem with your order and you wish to make any returns for damages or errors, you should do so within two working days – as this will allow us to despatch a suitable replacement as soon as possible.
9.	Pricing and availability
	As far as possible, all products shown on the website are available from us at the time they are viewed online as Out Now. Products marked as Coming Soon are currently being published. As soon as they are available to buy they will be marked Out Now. Wherever possible, all out of stock products will be removed from the site until they become available again. Should you order an out of stock product which appears on the website in error, we will contact you as soon as possible to suggest a substitute product. Pricing Structures Please note that CGP offers a variety of pricing structures for different types of customer. We offer a specially discounted price structure for registered UK schools who wish to order books for delivery within the UK. Private individuals, tutors and home educators can buy our books at retail prices with excellent additional discounts based on total order value. Retail customers can order at retail prices with discounts available subject to negotiation. Overseas schools can buy our books at retail prices with no additional shipping charges on orders, regardless of where in the world they will be shipped. We aim to offer all our customers affordable, realistic prices, which is why we offer a wide range of discounts based on the total value of your order. To view your current discount rates please log on. When you browse our site as a school customer, you will see two sets of prices for each product: a UK schools price and an RRP. Please note the UK schools price is ONLY available to UK schools customers. Any other customer will be charged the RRP. Where a product is marked Not Available in the RRP column, this is because the product is only available for UK schools. We regret any inconvenience this may cause. If you have any questions on this, please contact our customer service team. When you log on, you will be registering as a particular type of customer. Any prices in your shopping cart will therefore be automatically updated to match the correct pricing and discounts for your personal account — please note that if you’ve browsed the site as a school, you may find the prices changing when you log on. That’s because our schools prices are for registered UK schools only. The Shopping Cart is only available after you have logged on and it will give you an accurate list of prices, discounts and your order total. These will not change after log on. Please note that if you try to register as a UK school and place an order online and you are not entitled to UK schools prices, we reserve the right to refuse your order or to contact you to offer it at the correct retail prices for all products ordered. Registering as a UK school does not automatically guarantee that we will allow you to order at UK schools prices, as verification of your school status will form part of the approval process for the order at CGP despatch. Please note that overseas schools will receive our International Schools prices even if they request despatch to a UK address. The price of your books is determined by your account address, not by your delivery address. These prices include shipping costs – which is why they are based on our retail pricing. Any UK school wishing to send books overseas should create a new account with the appropriate overseas address as this will allow us to apply the appropriate prices including shipping costs. All pricing displayed on our website is correct at the time of publishing to the web — however, please note that our prices are subject to change. We check all prices as part of our despatch procedures. If a product's correct price for your customer type is different to the price for your customer type stated on the current live website, we will charge you the lower amount. This policy applies only to the live version of the site at www.cgpbooks.co.uk and NOT to any cached versions of the site or bookmarked pages which may have been updated with new pricing since they were saved. This policy does not apply to different customer type pricing. So if the RRP stated on the website is £4.50 but the correct RRP is £5.00, we will charge you £4.50 as the mistake is ours. However, if the RRP of a product is £4.50 and the UK schools price stated on the website is £2.25, you will always be charged £4.50 for the product UNLESS you are a registered UK school customer. The UK schools prices are at a specific discounted price for UK schools customers only. Where possible, all CGP products are available to all types of customer. If you browse the site as one type of customer and then log on as a different type, please be aware that your prices may be amended automatically as appropriate, as specified in these terms and conditions. CGP reserves the right to make any products unavailable to particular customer types in any situation where this is unavoidable. Order handling and Postage Order handling and postage costs will be added to your order as appropriate. These will also be based on order size and on whether you are based in the UK or overseas. To find out exactly which costs apply to you, you will need to log on. All UK private customer orders which come to £20 or more (before any discount) will be delivered free of charge. Any UK private customer orders which amount to less than £20 will incur a £2.50 charge for postage and packaging. For UK schools we may add a ‘small order’ handling charge. For all overseas private or retail customers, your shipping costs will depend on the country in which you are based. If you would like further information about this, please contact our customer service department either via email on customerservices@cgpbooks.co.uk or by calling between 8.30 and 5.30 Monday to Friday on 0870 750 1262.
10.	Customs
	When ordering goods from www.cgpbooks.co.uk for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from www.cgpbooks.co.uk, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Please be aware that cross-border deliveries are subject to opening and inspection by customs authorities.
11.	Electronic communications
	When you visit www.cgpbooks.co.uk or send e-mails to us, you are communicating with us electronically. For contractual purposes, this means you are consenting to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. We will therefore communicate with you by e-mail or by posting notices on the website as appropriate. This condition does not affect your statutory rights. This condition does not include ‘e-marketing’ communications. We will never send ‘e-marketing’ communications to you without first receiving your express consent via tick box on the registration or My Details pages – in accordance with UK and European direct marketing regulations. This will ask you to ‘opt-in’ if you would like to receive our ‘e-marketing’. If you don’t opt in, you won’t receive it. Again, this does not affect your statutory rights.
12.	Losses
	CGP will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the website or when a contract for the sale of goods by us to you was formed.
13.	Alteration of Service or Amendments to the Conditions
	We reserve the right to make changes to our website, our policies and these Terms & Conditions at any time. You will be subject to the policies and Terms & Conditions in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
14.	Events beyond our reasonable control
	We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control (‘force majeure’ etc). This condition does not affect your statutory rights.
15.	Payment
	Payment – Private Customers, UK Schools & International Schools All private customer and international orders must be accompanied by payment in full. UK schools customers can also pay at the time of placing an order. Payment can be made when placing an order by credit or debit card via this website, or by calling our customer services team to order and passing on your details. Your payment details will not be retained. We do not recommend posting, emailing or faxing your credit card details, and will accept no liability if a customer’s details go missing having been sent to us by post or fax. We accept payment by cheque, made payable to "CGP" as well as by postal order. We do not recommend sending cash payment via post, and will accept no liability should any monies go missing. Orders via post may be sent to CGP, Kirkby in Furness, Cumbria, LA17 7WZ. By phone you can call 0870 750 1252. You can also order by email at orders@cgpbooks.co.uk. Ordering by website shouldn’t be a problem – you’re here already! All payments should be made in pounds sterling, except where we advertise otherwise. If you are in any doubt, please contact us to confirm. If you disagree with any of these terms and conditions, we recommend that you do not place an order with us. Payment on Account – UK Schools only For UK schools customers only we offer the option of payment on account in addition to the standard payment terms outlined above. You can order on account if you have registered on this website as a School or teacher customer. On registering, you will be offered the option of paying on account when you come to confirm any online order for UK delivery. To take advantage of this facility, we ask you to confirm your acceptance of our terms and conditions, including our credit policy, by ticking the relevant box. Please note if you don’t tick this box to show your acceptance, you will not be able to place your order on account and we will require payment up front. Accepting our terms and conditions will allow you to proceed with your order and we will despatch it, along with your invoice, as soon as we can. On receipt of the order please check the following: 1.   Make sure everything’s present and correct If there’s a problem with your order and you wish to make any returns for damages or errors, you should do so within two working days. 2.   Please pay within 30 days of the end of the month of despatch Payment for invoice orders must be within 30 days after the end of the month in which the order was despatched. So for example if a customer orders in February, they should pay the full invoice by the end of March. Any change to this policy must be agreed in writing with CGP, otherwise the customer is liable to CGP for the outstanding sum and may face further sanctions. Cheques should be made payable to "CGP". Payment in pounds sterling should be sent to - CGP, Kirkby in Furness, Cumbria, LA17 7WZ - quoting the invoice number at the very least. CGP may set and vary credit limits for any account and decline to supply any order that causes the account to exceed the limit set. CGP may also withhold supplies if the customer is in breach of these terms and conditions or fails to make payment by the due date. Some CGP digital products are eligible for government-sponsored e-learning credits. This is money set aside for every school in the country to spend on digital or electronic resources. For more information on e-learning credits and how to use them, please click here.
16.	Privacy, Security & Data Protection
	Collection and Use of Personal Information About Customers The information we learn from our customers helps us to personalise and continually improve your shopping experience at www.cgpbooks.co.uk. We use this information to handle your orders, deliver products and services, process payments, communicate with you about orders, update our records and generally maintain your accounts with us, as well as to display content such as customer comments and reviews. These are the types of information we collect. •  Information you give us: we receive and store any information you enter on our website or give us in any other    way. You can choose not to provide certain information but then you might not be able to take advantage of all    of the features on the site. •  Automatic information: we receive and store certain types of information whenever you visit our website, even    if you don’t actually input anything. For example, we receive information about where you were referred from    when your Web browser accessed the site. Please be aware this is happening. By visiting www.cgpbooks.co.uk, you are accepting and consenting to the practices described in the Security & Privacy Statement and Personal Data Statement that follow: Security & Privacy Statement 1)  All prices and discounts are correct at the time of publication to the website for each type of customer, and       are subject to change based on amends to the CGP data server. To buy online, customers must log on. This       provides security for the transmission of personal data and credit card processing information. 2)  The first time a customer logs on they are required to register. This process requires them to input and       transmit some personal data. This data is transmitted and stored securely via our SSL server at all times.       Thereafter, they can log in using their password and email address. 3)  CGP does not accept any responsibility for any misuse of a customer account due to people logging on under       another customer’s name. CGP takes due precautions via the log on process to ensure this does not happen.       For customers’ peace of mind, CGP recommends that anyone using public computers should flush the       internet cache on the machine they use after they have completed any transactions with the CGP website. 4)  Any and all customer data collected at registration or during the placing of any subsequent order online       (e.g. input of different delivery address) is used for processing and delivering current orders, and is stored       to allow customers to log on quickly, to view and reuse their order history. See Personal Data section below       for a full explanation of CGP’s data policy. 5)  This site complies with the Data Protection Act of 1998 and the addendum in 2000. CGP makes every effort       to comply with current legislation and we welcome contact from any individuals with feedback on how we       can further improve the quality of our security and data protection. Personal Data Statement •  All personal data collected on this site is used for creating a CGP account for processing and delivering your    current orders and for allowing you to log on to the secure payment area of the site •  Personal data specifically refers to name, contact details including email address, delivery details if different,    title, and details of any school or business you may work for if relevant to your order. It also refers to your order    history, which the site will retain for your quick reference •  Your personal data will be transmitted via SSL (secure server) to our orders database where your CGP account    will be created. This account will retain your information to speed up the processing of any future orders you    place via email, fax, snail mail or phone. •  The creation of your account will be confirmed via email. You can also request password confirmation via email.    When you register or log on to the CGP website, you will be asked to provide your email address. Please be    aware that provision of this address constitutes your express contractual consent for us to contact you via email    to confirm the creation of your account, to remind you of your password, and to confirm any order, account or    delivery details you may have supplied to us online •  Have you reached this bit? Well done! Sorry to bang on about this stuff, but it’s important to make sure you    have all the legal bits for reference. If you’ve got this far, you’re probably finding it quite useful. Just a little way    to go now — then we suggest you have a cuppa. Enjoy the rest. •  We reserve the right to release account and other personal information in order to comply with the law or for    any legal reasons, to enforce or apply our Terms & Conditions or to protect the rights, property or security of    www.cgpbooks.co.uk, our users or others. This may include exchanging information with other companies    and organisations for fraud protection and credit risk reduction. •  We will not use your data for any other purpose than those outlined above, except with your express consent    via a tick box on the registration page and available on your My Details page (see also ‘Electronic    Communication’ above). Any change to this policy will be highlighted to all our customers. •  We will not share or pass on your data to any third party or other organisation based either in the UK or    abroad – except as outlined above •  Your data may be viewed as per the Data Protection Act of 1998 online by logging on and looking at the secure    My Details page in the All About Me area of the site. You can amend this data online as you wish. •  You can log on to the site only by inputting your password and email address — please keep these details safe.    CGP cannot accept responsibility for anyone accessing your account via a public computer — please be aware    of this when you use the site. Credit card details •  All credit card details are processed online via a secure PROTX site to which our site refers you. This site    is entirely secure, and is maintained by a third party •  It does not retain your credit card details once your order has been processed •  Your credit card details cannot be accessed via our site as they will never be input or stored directly on it THE END! Should you need any further clarification of the terms and conditions for using this website, please contact us.