Delivery, Returns & Free Samples

Delivery Update

Our warehouse team are doing an amazing job, and orders placed before 5pm will be despatched the same day. There are some delays in the delivery network, so your books may take a day or two longer than normal to arrive.

Staying Safe

Keeping our customers and staff safe is our top priority — we’re following all the government’s Coronavirus advice closely. In our warehouse, we're working with smaller teams and being extra careful about hygiene and social distancing. Most other CGP staff are working from home.

Same day despatch on all orders

If you're in the UK...

We'll bend over backwards to send your books the same day you place your order, so your books should be with you the next working day — all you need to do is place your order before 5pm Monday to Friday.
For UK Parents, Students and Tutors:
- Delivery is FREE for all orders over £30.
- For orders £30 and under, delivery costs just £3.95.
For UK Schools and Bookshops:
- Delivery is FREE for all orders over £50.
- For orders £50 and under, delivery costs just £3.95.

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Smaller orders will be sent via First Class post and should pop through your letter box the next day.
Larger orders will be sent via FedEx. If you're not going to be in but are happy for the books to be left in a safe place you're able to add delivery instructions at the checkout. Please bear in mind that FedEx do not deliver during weekends and if they don't have any delivery instructions they will only leave parcels if someone is at home to receive them. If you’re out, they’ll leave information on how to re-arrange delivery.

If you're outside the UK...

Postage is FREE for Schools in the EU for orders over £50.
For schools outside of the EU, postage is FREE for orders over £500.

For individual and retail customers:
- If you’re in Europe, postage costs £5 + £10 per kilogram for orders less than 5kg, and £45 + £2 per kilogram for orders 5kg or above — to give you an idea of cost, an 80 page workbook weighs approximately 200 grams, so you’d get 5 books per kilogram.
- For the Rest of the World it’s £5 + £10 per kilogram for orders less than 10kg, and £25 + £8 per kilogram for orders 10kg or above.
Delivery to UK shippers is FREE for orders over £50. For orders £50 and under, delivery costs just £3.95.

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Delivery times vary for each country. Your books will be with you as soon as possible!
Depending on the country, some deliveries may have import/national customs charges.
Each country has its own laws and regulations. Some orders may be opened and inspected by customs — if you’re unsure whether this will affect your order, please check with your local customs office.

Our friendly Customer Services team are always happy to answer your questions on delivery charges and times, just get in touch.

We love giving free sample books to UK schools

We get a real buzz out of sending free copies to UK schools, and we're primed and at the ready to post them to you. All you need to do is contact us to let us know which products you'd like to see — they’ll be on your desk before you know it.

For everyone else, we’re sorry but we can’t send free samples — instead we give you free sneak previews! For every book on our website just click 'take a look' to view sample pages.

It's no problem if you want to return something...

For schools and individual customers we have a brilliant thirty day no-quibbles returns policy — that's an extra sixteen days on top of the statutory cooling off period!

If you'd like to return anything, just give us a ring and we'll sort it out for you. What’s more — returns postage is free.

Returns are sent via the Post Office/Royal Mail or are collected by FedEx, but the exact method will depend on the parcel weight — our customer services team will guide you through the quick and easy process.

For bookshops and retailers in the UK, we follow the Book Industry Returns Initiative. That means we can only accept returns of books that we’ve supplied in the last fifteen months, and can only offer credit for books that are returned undamaged.

If you’ve ordered CGP books from overseas, please contact us on +44 1229 719000 or customerservices@cgpbooks.co.uk so we can help with your query.

Delivery, Free Samples & Returns