Delivery, Returns & Free Samples

Delivery Update:

Our brilliant warehouse team is working as hard as ever — all orders placed before 5pm will be despatched the same day. There are currently some delays in the delivery network, so there’s a chance your books could take a day or two longer to arrive.

Same day despatch on all orders

If you're in the UK...

We'll bend over backwards to send your books the same day you place your order, so your books should be with you the next working day — all you need to do is place your order before 5pm Monday to Friday.

For UK Parents, Students and Tutors:
- Delivery is FREE for all orders over £30.
- For orders £30 and under, delivery costs just £3.95.
For UK Schools and Bookshops:
- Delivery is FREE for all orders over £50.
- For orders £50 and under, delivery costs just £3.95.

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Smaller orders will be sent via First Class post and should pop through your letter box the next day.
Larger orders will be sent via FedEx. If you're not going to be in but are happy for the books to be left in a safe place you're able to add delivery instructions at the checkout. Please bear in mind that FedEx do not deliver during weekends and if they don't have any delivery instructions they will only leave parcels if someone is at home to receive them. If you’re out, they’ll leave information on how to re-arrange delivery.

If you're outside the UK...

For overseas schools:
- For schools in the EU postage is FREE for orders over £50.
- For schools outside of the EU, postage is FREE for orders over £500.
For individual and retail customers:
- If you’re in Europe:
  - For orders less than 5kg, postage costs £5 + £10 per kg.
  - For orders 5kg or more, postage costs £45 + £2 per kg.
- For the Rest of the World:
  - For orders less than 10kg, postage costs £5 + £10 per kg.
  - For orders 10kg or more, postage costs £25 + £8 per kg.

(As a reference, an 80 page workbook weighs approximately 0.2kg)

Delivery to shippers in the UK is FREE for orders over £50.
For orders £50 and under, delivery costs just £3.95.

Note, for individual customers in the European Union: As per the EU tax rule from 1st July 2021, if you’re ordering from the EU, you’ll now need to pay VAT on orders up to the value of €150. This VAT is not included in your CGP order — you’ll be asked to pay it separately (usually by the delivery company) before your parcel is delivered.

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Delivery times vary for each country. Your books will be with you as soon as possible!
Depending on the country, some deliveries may have import/national customs charges.
Each country has its own laws and regulations. Some orders may be opened and inspected by customs — if you’re unsure whether this will affect your order, please check with your local customs office.

Our friendly Customer Services team are always happy to answer your questions on delivery charges and times, just get in touch.

We love giving free sample books to UK schools

There's nothing we like more than to send free copies of our brilliant books to UK schools, so you can take a look for yourself! It's never been easier, just click the Free Sample button on any product page, or contact us to let us know which products you'd like to see — they’ll be on your desk before you know it.

For everyone else, we can’t send you free samples, sorry — but we can give you a sneak preview! For every book on our website just click 'take a look' to view sample pages.

It's no problem if you want to return something...

For schools and individual customers we have a brilliant thirty day no-quibbles returns policy — that's an extra sixteen days on top of the statutory cooling off period!

If you'd like to return anything, just give us a ring and we'll sort it out for you. What’s more — returns postage is free.

Returns are sent via the Post Office/Royal Mail or are collected by FedEx, but the exact method will depend on the parcel weight — our customer services team will guide you through the quick and easy process.

For bookshops and retailers in the UK, we follow the Book Industry Returns Initiative. That means we can only accept returns of books that we’ve supplied in the last fifteen months, and can only offer credit for books that are returned undamaged.

If you’ve ordered CGP books from overseas, please contact us on +44 1229 719000 or customerservices@cgpbooks.co.uk so we can help with your query.

Delivery, Free Samples & Returns