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Coronavirus update:


We’ve put together a page of resources, free games and home learning bundles — we hope it's helpful. As always, call us on 0800 1712 712 if you have any questions. We’ll be happy to help.  

Here at CGP, we’re often asked how we manage to be so effortlessly glamorous, which styling products we use, where we buy our amazing shoes… you get the idea.

But just occasionally, people want to know about things like our delivery times and payment methods. So on this page, we answer all these infrequently asked questions in one place. Enjoy!

And don’t forget — we’re a friendly bunch here at CGP, so if you can’t find the info you’re looking for, just get in touch.  

How do I place an order?

It's really easy to place an order — just choose your favourite method from the list below...

  • Via our website — you're already here!
  • By phone: 0800 1712 712 (+44 1229 719000 — overseas)
  • By fax: 0800 1814 814 (+44 1229 775371 — overseas)   
  • By email:
  • By 'snail' mail: CGP Orders, Broughton-in-Furness, Cumbria, LA20 6BN

If you're ordering online, we'll take your payment by credit/debit card. However, you're also able to pay via....

  • PayPal
  • Sterling cheque: made payable to 'CGP' and posted to CGP Orders, Broughton-in-Furness, Cumbria, LA20 6BN
  • Bank transfer: just ask us for our bank details
  • Credit account: if you're a school or retail customer we can look into opening a credit account for you with 30-day terms

How much do you charge for postage and packaging?

  • For UK Parents, Students and Tutors:
    • Delivery is FREE for all orders over £30. 
    • For orders £30 and under, delivery costs just £3.95.
  • For UK Schools and Bookshops:
    • Delivery is FREE for all orders over £50.
    • For orders £50 and under, delivery costs just £3.95.

If you're ordering from abroad or you have any questions, we should have all the answers you need. For queries on delivery charges for a specific order, just get in touch.

When will I receive my order?

We send your books the same day you place your order, so UK delivery should be the next working day — just order before 5pm Monday to Friday. 

If you’re ordering your books from a remote tropical island on the other side of the world, this will affect delivery times — we’ll get your order to you as speedily as we can. 

Can I track my order?

At the moment we don’t have a tracking service… sorry! The good news is that we send your books the same day you place your order (all you need to do is place your order before 5pm Monday to Friday), which means they should be with you the next working day

Our school is having a fete/gala/parents' evening — can we sell your books?

Of course you can! We have a CGP Parents' Evening Service that’s just the ticket.

I don't live in the UK. Can I still order your books?

Definitely! Our books are ideally matched to UK courses from Key Stage 1 to A-Level (ages 5 to 18), and our range is full of helpful resources for other curricula, including IGCSE and Functional Skills!

See our overseas delivery information or contact us and we'll get back to you with a quote including your shipping costs.

CGP books are also sold by bookshops all over the world. If you’d prefer to buy your books from a local supplier, find out if there’s a CGP bookseller near you. 

Where did I put my car keys?

They’re still in the left-hand pocket of the jeans you had on yesterday.

What if I want to return something?

Glad you asked. We’ve tried to make it as painless as possible — all you need to do is follow our returns steps.

I have a code for an Online Edition of a CGP book... how do I access it?

If you have a code from a voucher or one of our printed books, it's dead easy to get hold of your Online Edition — just go to 'My Online Products' and log in (or register with your email address if it's your first visit). Type in your 16-digit code on the next screen, and your digital book (plus any extras) will pop up on the screen. We have further information should you need a helping hand. 

Are the Grade 9-1 GCSEs taught in Wales and Northern Ireland?

Both Wales and Northern Ireland have introduced their own reformed A*-G GCSE courses, but the rules about the Grade 9-1 GCSEs are different in each country. Our Grade 9-1 information page has more details should you need them.

Where will I find CGP's free Times Table Tester?

Make your way to the Times Table Tester page — it's perfect for children of all ages to help polish their Times Table skills!

Do you charge VAT?

Books are zero-rated for VAT so there’s no VAT charge for those. We charge VAT at the going rate on our digital products, though the good news is that if your school, institution or business is VAT registered you’ll be able to claim all the VAT back.

How come there are two different prices for one book?

We have one price which is for UK schools and an RRP which is the price for all other customers. We know the school price is much cheaper and that might not seem fair to everyone else. However, the only reason we can offer these prices to schools is that they order very large quantities of our products, year after year.
Here's a brief explanation of all our prices and discounts:

  • UK schools receive specially discounted prices
  • Private individuals, tutors and home educators in the UK receive our retail prices with discounts based on their total order value:
    • Order total over £30 = 10% discount
    • Order total over £50 = 20% discount
    • Order total over £100 = 35% discount
  • Overseas schools receive our retail prices with a 10% discount on orders over £500 (see our shipping rates for overseas schools for more information).
  • Retail customers (bookshops and wholesalers in the UK or overseas) receive our retail prices with discounts available.

What's all this about free samples?

For UK schools we'll happily send free sample copies of our books for you to keep. We're sorry, but we can't send free samples to everyone...
More info.

How do I get hold of a catalogue?

Here's a Complete CGP Range catalogue that you're able to download.

Can I change my account details?

Of course! Just sign in with your email and password and go to the Your Details page. From here you'll be able to view all your details and update them until the cows come home. 

I've forgotten my password - help!

Don't worry — it's easily done. All you need to do is go to the sign in page, click forgotten password and follow the instructions. Easy-peasy!

How do I check my order history?

Simple! Just sign in to your account and select Your Orders. Here you should be able to find what you were after. 

For schools accounts you’ll only be able to see your own orders unless you have administrator status — in which case you’ll be able to see all school orders. If you have any questions don’t hesitate to get in touch.

Is it wrong to dunk chocolate biscuits in tea?

If it’s wrong, we don’t want to be right.

Do you publish books in large print or Braille?

We're sorry but we don't currently have any books available in large print or Braille. However, if you have any specific requirements sometimes we're able to help — please don't hesitate to get in touch and we'll see if there's anything we can do. We've also given permission to the Royal National Institute for the Blind (RNIB) to transcribe our publications. They've already transcribed some — you can search their library here. We can also grant permission for customers to make their own enlargements of our material in individual cases. If you'd be interested in this, please drop us a line and we'll look into it for you.

How do I know it's safe to order from your site?

Because we cross our hearts and hope to die.

Oh and... because we use Sage Pay as our secure payment sites for your card details - so you can rest assured your card details won't get hacked, pinched or cloned and we won't keep hold of any of your payment data. Even better than that, all the personal details you give us are protected by a secure SSL server and will never be sold on to third parties.

If you'd like to find out more about our website security, have a look at our Terms & Conditions and Privacy Notices.

I'm looking for a book, I've typed in the title / code... but it won't come up.

Hmm… sometimes the codes on our books change slightly when we print new editions, so you could try deleting the final digit from the code and searching again. Other than that, we're not really sure why this has happened. But if you're having any trouble finding what you need, please get in touch — we're always happy to help.

How do I find your Site Map?

It's here... Site Map.

I have a burning desire to read some feature-length legal gubbins, do you have a page of Terms & Conditions and Privacy Notices?

Here you go… Terms & Conditions and Privacy Notices.

What's the opposite of badger?

Well, we never said we knew all the answers.

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