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Customer Services Opportunities

Salary £18k – 24k plus generous benefits

At CGP customers are our priority. Our Customer Services team in Millom use their incredible knowledge of our 1,000+ products to make sure all customers (schools, students or retailers like Amazon) have confidence and faith in the books they buy.

We can handle over 4,000 orders, 2,000 calls and 500 customer emails each week. We’re growing fast and need to expand the team to ensure we always provide the exceptional service our customers expect from the trusted CGP brand — next day delivery, no quibble returns and an enquiry response within 24 hours. There’s no cold calling or hard-sell.

To be a part of this knowledgeable and friendly team you’ll need to be great on the phone, eager to learn and obsessive about getting things right first time

Customer Services Adviser
(c.£18k)

Customer Services Team Leader
(c.£20k – 24k)

As one of our highly trained CSAs you’ll:
  • Answer customer calls
  • Process orders
  • Resolve customer account queries
  • Take payment and deal with credit control queries
Experienced in managing people, you’ll:
  • Lead a team of 8 – 10 CSAs
  • Act as an escalation point
  • Deliver against agreed Key Performance Indicators (KPIs)
  • Manage performance through our appraisal and feedback system

If you believe you could champion CGP’s excellent customer service and work to our very high standards, please get in touch. Lots of in house training will be provided.

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Interested?

Email us your CV and a covering letter highlighting your experience and explaining which role you’re suited to. Remember to include current salary and benefits with your application.

recruitment@cgpbooks.co.uk
01229 715709

More information on the Customer Services Adviser role can be found here and more on the Team Leader role can be found here.

Closing Date: Monday 14th May 2018

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